Layman (2008) reported that EHRs can improve efficiency by making records more legible, complete, and accessible. Wynia and Dunn (2010) agreed, stating as long as EHRs are widely utilized, they may improve quality of care through monitoring, marketing, or tracking. However, as was seen in the animation, this is not always the case. It took the nurse time to reboot the frozen computer, to remember her log-in, and to search the right client; time that would not have lapsed with paper care records and time that could have been better spent providing care to the patient.
"It is not obvious that PHRs [personal health records] are the most efficient investment...at this time" (Wynia & Dunn, 2010, p. 71). Mercuri (2010) cautioned that outages of the EHR system would at best be an inconvenience to healthcare professionals, at worst, could contribute to morbidity and mortality rates. Worse yet, complete system failures could result in the loss of patient data.